KIRKLAND LAKE, ON – Timiskaming Hearing clinic, led by owner and Clinical Audiologist Leanne Nielson, is celebrating 30 years in business this year.
With over 30 years of experience, Nielson has seen it all — from early hearing aid technology to cutting-edge advancements, and from the traditional focus on the ears to a modern, brain-health-oriented approach to hearing.
“I’ve always had a passion for helping people with hearing loss,” Neilson says, reflecting on her journey into the field of audiology. “In 1993, as a public health audiologist, I saw the significant gap in services here in Northern Ontario. It became my mission to not just assess hearing, but to help people with the rehabilitation process, following them on their journey from start to finish.”
Timiskaming Hearing Clinic’s mission is clear: to provide an exceptional patient experience by developing personalized hearing healthcare plans that take into account the unique needs of each individual. As hearing technology advances, so does the clinic’s approach to care. In addition to traditional services such as hearing assessments and hearing aid fitting, the clinic offers advanced technology like rechargeable hearing aids and the ability to stream phone calls directly into hearing aids.
Nielson points to the clinic’s focus on brain health as one of the defining aspects of their practice.
“We’ve moved beyond just the ears,” she explains. “Hearing is about communication and brain function. We want our patients to thrive by ensuring their hearing systems work optimally to support communication and overall brain health.”
The clinic’s use of mobile apps to help patients control various features of their hearing aids – such as directionality, noise reduction, and volume – represents just one example of the many ways they blend technology and personalized care.
Patient education has been a cornerstone of the clinic’s success, with Nielson and her team working tirelessly to ensure their patients understand how to use the technology properly.
“It’s not just about giving someone hearing aids,” Nielson emphasizes. “It’s about teaching communication strategies and working with families and professionals to ensure the best outcomes.”
For those who aren’t candidates for hearing aids but still struggle with auditory challenges like tinnitus or auditory processing issues, the clinic offers a variety of services. This includes working closely with educational staff and healthcare professionals to provide a holistic approach to auditory concerns, particularly in children.
“Working with children, especially those with auditory processing issues, is something I’m passionate about,” Nielson says. “I’m excited to launch a formal therapy program for children with these challenges later this year.”
Timiskaming Hearing Clinic is more than just a place for hearing healthcare; it’s an integral part of the community. The clinic actively supports local sports teams, charity events, and local initiatives like Rotary on Wheels and the Magic of Christmas. They also donate “pocket talkers” to nursing homes, hospitals, and family health team clinics, ensuring that those who need it most can hear their medical providers clearly.
“We are deeply committed to the community, and we’re always looking for ways to give back,” Nielson says.
Nielson is especially proud of some of the clinic’s cutting-edge projects, including their involvement with Sick Kids Hospital and Sunnybrook Hospital in Toronto. The clinic recently piloted a remote mapping service for Cochlear Implants, a program that allows patients to receive services from home without having to travel to the city.
In addition to this, Timiskaming Hearing Clinic has partnered with local school boards to conduct hearing screenings for junior kindergarten students and those at risk for hearing loss.
“We screen about 350 kids each year,” Nielson shares. “It’s vital to catch any issues early to ensure they can thrive in their learning environment.”
Despite the clinic’s many successes, Nielson acknowledges the challenges that come with running two locations in Northern Ontario.
“Winter weather can sometimes interfere with our services,” she notes. “But we’re adaptable and always work to reschedule when needed. Our goal is to make sure our patients have the best experience, no matter the circumstances.”
Another ongoing goal for the clinic is expanding its staffing to ensure both locations are fully supported.
“We’re always looking for ways to grow and improve, and adding permanent staff to both locations is a priority,” Nielson says.
As Timiskaming Hearing Clinic continues to evolve, Nielson sees the most significant change in the way consumers are more informed about their hearing healthcare.
“Today’s patients are well-versed in technology, and they expect the same level of connection and customization in their hearing aids as they do in other areas of their lives,” she explains.
Looking forward, Nielson remains committed to providing the highest level of care and to pushing the boundaries of what’s possible in the field of audiology.
“Our patients are our friends, and their stories are what keep us motivated. I’m excited for what’s next, whether it’s new technology or expanding our services to better serve our community,” she concludes.
Nielson finishes with a heartfelt message for the clinic’s patients: “Thank you for allowing us to be part of your lives. Hearing is such a vital part of communication, and we’re grateful to be able to help improve that aspect of your life. You’ve become our friends, and we look forward to continuing this journey with you.”
For more information about Timiskaming Hearing Clinic and the services they offer, visit their website or contact them directly.